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Candidate
Female
Not looking for a job
Smolensk, willing to relocate (China, Republic of Maldives, UAE, Republic of Seychelles, Singapore), prepared for business trips
Guest Experience or Guest Relations Supervisor(Manager)
Specializations:
- Tourism manager
Employment: full time, part time
Work schedule: full day, remote working
Work experience 12 years 5 months
May 2021 — currently
4 years 3 months
Emerging Travel Group
Hotels, Restaurants, Food Service Industry, Catering... Show more
FO B2A specialist
helping clients and partners to handle requests to cancel or change bookings;
communication with hotels and suppliers;
recording information in the CRM system
June 2018 — December 2019
1 year 7 months
JA Enchanted Island Resort
Guest Experience Officer
JA Enchanted Island Resort- * Airport Representative
-------
* Arrangements car and boat movements. Coordinating with Travel Agencies and DMCs regarding reservation and transfers on daily basis.
* Being a Brand Hotel Champion of GHA, Discovery Loyalty Program providing
knowledge and a special service for members
* Offering and providing of organizations the excursions , private tours
May 2017 — March 2018
11 months
Imperial Hotel
Guest Service Manager
* Responsible for managing guests and front office operations
* To ensure that all guests are have been escorted properly and they have been directed to requested rooms after completion of check-in procedures
* Participating in lobby and housekeeping operations and hotel amenities such a concierge ,spa .
* Assisting the associates to improve the service and resolve the guests complaints
March 2016 — March 2017
1 year 1 month
China Hotel, A Marriot Hotel
Management Trainee
Daily Check-In/Check-Out procedures
* Room controller tasks
* Handling guest's complaints
* Supporting Guest Service Manager on various tasks and attending the briefings with GM
October 2013 — January 2016
2 years 4 months
Grand Millennium Al Wahda Hotel
Guest Service Agent
GSA at Executive Club Lounge -------
* To provide individual ,warm and friendly attention to all Club guests upon arrival and assist them during their stay
* To process accurately check-in and check -out for all guest and proper handling of their accounts
* To speak to the guests and ensure that they are happy and satisfied with us. Take some feedback and obtain comments; refer to our hotel and the Club lounge Facilities
* To be involved in F&B operations, such as clean-up after the guests; set up the lounge for breakfast and cocktails.
``Vesta - tour''-Travel Agency-Smolensk, Russia
June 2011 — August 2013
2 years 3 months
Vesta - tour''-Travel Agency
Tour Manager
``Vesta - tour''-Travel Agency--------
* To greet all clients and show them friendliness throughout their visit or call
* To research and advice clients on travel destinations, satisfy their needs and requests according to the trip
* To check availability of the chosen holiday by system or through the phone
* To give full information about the trip and provide brochures as well
* To inform and collect documents which are required
* To get and process the payment
* To update reports and check prices ,offers from different tour operators
* To take daily feedbacks from the clients
Skills
Skill proficiency levels
About me
Travelling
Reading
Dancing
Playing the piano and flute
Higher education
2012
Smolensk Humanitarian University
Social Culture Service and Tourism, Hotel Management and Tourism
Languages
Professional development, courses
2012
EC School
By Own, IELTS Exam
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter