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Candidate

Female

Not looking for a job

Smolensk, willing to relocate (China, Republic of Maldives, UAE, Republic of Seychelles, Singapore), prepared for business trips

Guest Experience or Guest Relations Supervisor(Manager)

Specializations:
  • Tourism manager

Employment: full time, part time

Work schedule: full day, remote working

Work experience 12 years 5 months

May 2021currently
4 years 3 months
Emerging Travel Group

www.emergingtravel.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

FO B2A specialist
helping clients and partners to handle requests to cancel or change bookings; communication with hotels and suppliers; recording information in the CRM system
June 2018December 2019
1 year 7 months
JA Enchanted Island Resort
Guest Experience Officer
JA Enchanted Island Resort- * Airport Representative ------- * Arrangements car and boat movements. Coordinating with Travel Agencies and DMCs regarding reservation and transfers on daily basis. * Being a Brand Hotel Champion of GHA, Discovery Loyalty Program providing knowledge and a special service for members * Offering and providing of organizations the excursions , private tours
May 2017March 2018
11 months
Imperial Hotel
Guest Service Manager
* Responsible for managing guests and front office operations * To ensure that all guests are have been escorted properly and they have been directed to requested rooms after completion of check-in procedures * Participating in lobby and housekeeping operations and hotel amenities such a concierge ,spa . * Assisting the associates to improve the service and resolve the guests complaints
March 2016March 2017
1 year 1 month
China Hotel, A Marriot Hotel
Management Trainee
Daily Check-In/Check-Out procedures * Room controller tasks * Handling guest's complaints * Supporting Guest Service Manager on various tasks and attending the briefings with GM
October 2013January 2016
2 years 4 months
Grand Millennium Al Wahda Hotel
Guest Service Agent
GSA at Executive Club Lounge ------- * To provide individual ,warm and friendly attention to all Club guests upon arrival and assist them during their stay * To process accurately check-in and check -out for all guest and proper handling of their accounts * To speak to the guests and ensure that they are happy and satisfied with us. Take some feedback and obtain comments; refer to our hotel and the Club lounge Facilities * To be involved in F&B operations, such as clean-up after the guests; set up the lounge for breakfast and cocktails. ``Vesta - tour''-Travel Agency-Smolensk, Russia
June 2011August 2013
2 years 3 months
Vesta - tour''-Travel Agency
Tour Manager
``Vesta - tour''-Travel Agency-------- * To greet all clients and show them friendliness throughout their visit or call * To research and advice clients on travel destinations, satisfy their needs and requests according to the trip * To check availability of the chosen holiday by system or through the phone * To give full information about the trip and provide brochures as well * To inform and collect documents which are required * To get and process the payment * To update reports and check prices ,offers from different tour operators * To take daily feedbacks from the clients

Skills

Skill proficiency levels
MS PowerPoint
MS Outlook
Opera
PMS Opera

About me

Travelling Reading Dancing Playing the piano and flute

Higher education

2012
Smolensk Humanitarian University
Social Culture Service and Tourism, Hotel Management and Tourism

Languages

RussianNative


EnglishC2 — Proficiency


GermanA1 — Basic


Professional development, courses

2012
EC School
By Own, IELTS Exam

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter