1.1 Ensures key control procedures and adheres to Hotel’s policies with regards to security. 1.2 Specific responsibility to assure a smooth operation with the highest standards of service according to the Company’s Policies. 1.3To administer short and long range of planning, Budgeting and Forecasting of the Department. 1.4To monitor Operational efficiency of the Housekeeping Department through review and Interpretation of Financial and Accounting information. 1.5 To monitor and control inventories of operating Equipments, Linen and Uniforms to ensure Par stocks are maintained, Costs are controlled, and Hotel standards are kept, and conduct market research for new suitable Products and Equipments which would benefit the Department and the Hotel. 1.6 To establish and maintain a close cooperation with all Departments, and Guests. 1.7 To practice the principles of good Administration. 1.8 In Charge of redecoration, replacement of Guest Room Upholstery, Furniture, Fixtures and Equipments. 1.9 To conduct Orientation and Training programs to new, and current Housekeeping Employees. Carries out regular Staff Meetings, Appraisal Evaluations and maintain effective communication within the Department. 1.10To inspect Guest Rooms and Public Areas on a regular basis to ensure Cleanliness and standards are maintained. 1.11To identify problem areas from Guest Feedback and takes corrective measures OPERATIONS: 2.1 Assists in any emergency procedures such as Evacuation, Fire & Bomb Threat. 2.2To ascertain a high degree of cleanliness within the Rooms (to receive zero complaints about your Department). 2.2 To have a good knowledge of all the different types of Rooms, Hotel facilities, and hours of operation, Restaurants, Shops and Function Rooms. To be well informed about special Functions and Events held in the Hotel on a daily basis. 2.3 To comply with the Hotel’s legal requirements for Fire, Bomb Threats and Health & Safety. Assists in any emergency procedures such as Evacuation, Fire & Bomb Threat. 2.4 To ascertain a high degree of cleanliness within the Rooms (to receive zero complaints about your Department). 2.5 To have a good knowledge of all the different types of Rooms, Hotel facilities, and hours of operation, Restaurants, Shops and Function Rooms. To be well informed about special Functions and Events held in the Hotel on a daily basis. 2.6 To comply with the Hotel’s legal requirements for Fire, Bomb Threats and Health & Safety. 2.7 Consistently produces error free output. 2.8 Is always concerned with maintaining standards accuracy and quality. 2.9 Follow through on commitments 2.10 Work well both autonomously and within a team 2.11 Display a positive, approachable attitude 2.12 Spend time getting to know your fellow employees and our guests 2.13 Encourages teamwork within the ream as well as with other teams

PLANNING & ORGANIZING: 1.1 To assists the Executive Housekeeper to control and direct the Housekeeping Department. 1.2 Specific responsibility to assure a smooth operation with the highest Standards of Service according to the Company’s Policies. 1.3 To monitor the Day to Day Operation. 1.4 To carry out Inventories of Equipments and Linen to ensure Costs are controlled and Hotel Standards are kept. 1.5 To monitor close cooperation with all Departments and Guests. 1.6 To conduct Orientation and Training programs to new and current Housekeeping Employees. 1.7 To carry out daily Briefing, On Job Trainings and Appraisals within Department. 1.8 To inspect daily Guest Rooms and Public Areas. 1.9 To check VIP Rooms to ensure Cleanliness and Standards are kept to Hotel Standards. 1.10 To monitor Guest Arrivals for special Guest Requests. 1.11 To identify problem Areas as identified by Guest and Staff feed back. 1.12 To establish and maintain effective Employees relations. OPERATIONS: 2.1 Assists in any emergency procedures such as Evacuation, Fire & Bomb Threat. 2.2 To ascertain a high degree of cleanliness within the Rooms (to receive zero complaints about your Department). To conduct Orientation and Training programs to new, and current Housekeeping Employees. Carries out regular Staff Meetings, Appraisal Evaluations and maintain effective communication Within the Department. To inspect Guest Rooms and Public Areas on a regular basis to ensure Cleanliness and Standards are maintained. To identify problem areas from Guest Feedback and takes corrective measures. have a good knowledge of all the different types of Rooms, Hotel facilities, and hours of operation, Restaurants, Shops and Function Rooms. To be well informed about special Functions and Events held in the Hotel on a daily basis. To comply with the Hotel’s legal requirements for Fire, Bomb Threats and Health & Safety. Willing to share freely knowledge, information, ideas and experience to assist others. Gives credit and recognition to others. Talks frequently about the importance of considering other departments as part of the overall team. Treats all Guests and Colleagues in a polite and courteous manner at all times. To give your full cooperation to all Guests, and assist in a prompt, caring and helpful manner. 6Anticipate guest’s needs wherever possible and react to these to enhance Guest satisfaction. Actively seeks feedback from customers rather than wait for complaints. Critically evaluates one’s own performance and consistently sets high standards. Insists on clarity of roles, functions and tasks. Sets up and maintains systems of information, ensures procedures are being followed. Consistently produces error free output. Is always concerned with maintaining standards accuracy and quality. ADMINISTRATION: To assist the Executive Housekeeper in Planning & Budgeting of the Department. Inventories e.g. Linen and F & B linen, fixed assets, etc. To administer short and long range of planning, budgeting and forecasting of the Department To monitor Operational efficiency of the Housekeeping Department through review and Interpretation of Financial and Accounting information.

Associate in Marine Transportation, Associate in Marine Transportation