Organisation of the sales process within the department: - Spending 70 % of the time on the trading floor, providing the achievement of high-quality customer service within the department; - Achieving the sales goals and gross margin; - Monitoring the implementation of the tasks by subordinates as well as renderning the necessary support; - Submission of proposals on competitions within the department, active participation; - Excellent knowledge of the range of products within the department, as well as current trends, popular and actual products, knowledge of sales leaders, making comments on the product range and sales to manager; - Controlling product assortments and timely refilling the trading floor with products; - Ensuring the safety of goods and commercial equipment in the department, the correct storage, operation of goods and schedule implementation; - Minimization of losses of commodities; - Obtaining information on new products both within the department and outside it. Managing the department staff (up to 15 people): - Coaching and feedback on performance of employees in the department; - Setting objectives, tasks to subordinates and monitoring their implementation; - Training and motivating employees within the department; - Personal participation in briefing new employees (awareness training program for new employees, as well as the final discussion on the results of the acquisition of knowledge); - Participation in the formation of the shifts schedule for the department staff, including optimization of the working hours; - Holding regular department meetings, duly informing employees about the events, activities and developments carried out in the company. Ensuring compliance of subordinates with the internal rules; - Helping the staff with the development of professional skills and knowledge. Ensuring a high level of customer service in the department: - Demonstration of excellent customer service by personal example; - Creating and maintaining a positive working atmosphere in the department; - Motivating employees to work efficiently; - Training, supervision and demanding a high level of customer service from the personnel in accordance with Stockmann standards, as well as using the work tools adopted in the company; - Dealing with complaints, suggestions and customer feedback, resolution of conflicts with customers; - Registration of returns and transfers of goods in accordance with the Law on Consumer Protection and Rules of the company; Control of pre-sale preparation and supervision over goods shelf positioning within the department, control of the presence of the correct price tags on goods in the sales area, knowledge of and compliance with the rules of goods display in accordance with internal regulations; Housekeeping control, supervision over maintenance of sanitary standards set by the Russian legislation; Maintaining the required level of Visual Marketing in the department, according to the instructions received from the Marketing Department. Responsibility for preparation of marketing campaigns within the department. Active participation in marketing campaigns and events; Organization and execution of local and total stock-takings in the department, according to the plan, ensure the accuracy and reliability of the take-overs results; Taking on responsibilities of another department manager, if necessary; Execution of orders of the sales manager or supervisors; Sales analysis, preparation of proposals to increase turnover in the department.

Management and supervision over the shop’s operational activities: - Organisation of continuous operation of the shop, keeping the performance on the level of plan figures of the following target store parameters: turnover, losses, wage fund, the percentage of staff turnover and utility costs; - Organisation of staff work performance, staff training, setting up staff schedule. Monitoring compliance with the relevant standards, including the requirements of labor legislation, occupational health standards, safety and fire protection. Motivating employees on conscientious performance of official duties; - Taking on the responsibilities of any employee (if necessary); - Organisation of goods order, stock-taking, display and storage in accordance with the product matrix. Contacting the suppliers on the matter of on-time delivery and document return; - Ensuring the full availability of supporting documentation for the goods for sale, maintenance of sales regulations set by the Russian legislation; - Equipment and premises technical condition control, filing repair and purchase requests; - Preparation and execution of local and total stock-takings; - Control over realisation of all business processes, regulations, memoranda, local regulatory acts, company standards valid in the shop. Interaction with the structural units of the company; - Sales analysis, preparation of suggestions on customer service and product matrix improvement, report composition; - Preservation of the entrusted inventory and funds, along with their accounting. Executing cash discipline.

Management and supervision over the operational activities of retail pavilions with the area up to 50 sq.m. - Organisation of continuous operation of the sales points (8 points); - Organisation of staff work performance (up to 20 people), staff training, setting up staff schedule, achieving staff portability, feedback to employees; - Organisation of goods order, stock-taking, display and storage, merchandising and all the supplementary documentation, according to local legislation; - Equipment and premises technical condition control, filing applications for redecoration of the outlets, equipment and the surrounding area; - Preparation and execution scheduled complete inventories; - Contacting the suppliers, supervising on-time and correct request filing, negotiations on the price range, launch of marketing activities; - Developing product range, product position planogram, pricing. Analysis, taking measures aimed at sales boosting, product range modification and business processes correction; - Interaction with controlling authorities; Acquired the experience of launching a sales point (up to 50 sq.m.) “from the ground up”.

The territory of the Pionerskiy district (Kirov administrative district of Ekaterinburg ) - Extending and maintaining the existing client base on the entrusted territory. Regular visits to all outlets assigned to that territory in accordance with the plan and the daily itinerary; - Establishing close contact with customers. Request collecting, product presentation, sales performing, goods dispatch control; - Holding negotiations on product range novelties, product layout in the sales points and price, preparation of incentive offers for the sales points; - Price maintenance control in the sales points; - Merchandising, company standards maintenance; - Receivables control, collection and delivery of cash received from customers to the bank; - Holding marketing activities, special offers; - Daily as well as weekly Reporting, sales analysis, making suggestions for increasing sales in the territory. 17 Dec 2010 - Route distribution of Tri Medvedya brand in Ekaterinburg ranked the best one in the year 2010.

The Institute of Management and Economic Security, Economist (full-time)

English lab (Yekaterinburg), B2 level (First Certificate in English)

Lynda.com, LIcense number 3CA63F

Bangkok School of Management, Everclever Language School (Bangkok), Upper-intermediate

Talisman language center (Yekaterinburg), Pre-intermediate

Talisman language center (Yekaterinburg), Elementary

English Lab, level B2 (First Certificate in English) according to CEFR