25ML USD turnover, over 300 headcounts. Customer Service specialist: responsible for following the main customers of the company, exceeding revenue targets of 8% in the first year of activity. Supported management in planning the level of headcount by providing accurate forecast of sales. Working together with product teams and other functions to guarantee end-to-end implementation of orders according to customers request. Interacted proactively with account management team to develop potential new clients. Based on the modularity of our solutions, survey and understand market expectations and accordingly construct product applications. Develop relationship with existing customers and carry out growth in business from these accounts. Keep track of performance on key deliverables through SAGE ERP x3.

Junior marketing analyst: hired as maternity leave replacement, development of a database of repeat customers for both spare parts and vehicles. During my work time in the company I was involved in monthly reports on sales, support to marketing campaigns in particular for events related to new models introduction, questionnaire to clients. I interacted with sales management team to develop potential new customers.

Assistance in the various briefings with the client for event planning Assistance in the recruitment of resources to be committed Coordination of the team involved in the event (fairs, conferences) Preparation of stands, equipment, exhibitors, presentation cards Assistance to the Communication Office for the definition of promotional materials Ability to work under pressure and time constraints Capacity in interpersonal relationship and dealing with customers

Internship logistic department: Logistic Department, data entry, customer care, custom clearance.

Handled more than 120 customers during tourist season, and answered inquiries related to hotel services, registration, shopping, dining and travel directions Took responsibility to handle cash or credit transactions as well as process guest accounts upon checkout after collecting client feedback Acknowledged and greeted guests, and understood their requirements to give appropriate suite suggestions Made room reservation over the phone or in person for business clients, and ensured all standard procedures were followed in the process Verified client details and available information with the travel agencies before handing out the keys to the concerned tourists Supervised hotel staff during special occasions and events such as birthdays, parties, business meetings or conferences Maintained an up-to-date working knowledge of the hotel's amenities while planning special events as requested by the clients

Faculty of Economics, Finance and banking

Economics, Business and Administration