Managing and training newly recruited auditors: assessing their ability to communicate with the hotel sales staff, explaining the technical requirements of each evaluation, supervising the audits and assisting in the delivery of the evaluation Carrying out research on each hotel, acting upon the given scenario and identity, contacting requested for the audit hotel including two-three competitors and delivering an accurate and objective summary of each evaluation within a given deadline Exercising a high level of judgment in the evaluation of the client’s business operations and service, determining and recommending areas of improvement Developing and producing accurate and consistent evaluations according to the requirements of each client (Marriott, Hyatt, Accor, Sands Group, Constance, Marco Polo) Exercising initiatives in formulation improvements in established LRA by Deloitte procedures Providing recommendations to the Senior Manager to improve consultant tools, worksheets and training materials Editing and proofreading overall summaries and scorings delivered by junior auditors

International Relations and Diplomacy, Regional studies (SEA)

Chinese Language and Culture, Chinese Language