Case management: accompanied customers from the first call to the delivery of cargo and acceptance of accounting documents

Since August 2014 - client relations manager - developed the best commercial offers for customers taking into account transit time, rates and type of the cargo; - organized intermodal shipments for customers (import activities from South-East Asia and Europe); - checked shipping and commerce documentation for compliance; - carried out insurance related activities; - ordered and checked certificates; - processed large volumes of information (large chain customers: clothes, shoes, consumer goods). Since January 2010: - took an active part in development of a new direction (consolidated shipments fm China); - organized work of Chinese warehouse; - released shipments upon readiness, checked the set of documents issued for customs clearance; - ordered required transport (truck, rail or sea container); - controlled Door to Door shipment; - coordinated work of my department with other company departments; - controlled customer's payments; - reported to my chief; - head 3 subordinates

- calculated multimodal routes for transportation of import and export cargo (sea, truck, rail and air freights); - organized Door to Door shipments (agreed the date of shipment and type of vehicle with suppliers, checked the shipping documents, monitored the cargoes along the way, interacted with customs department); - insured cargoes; - controlled settlements with forwarders, prepared financial reports: - updated our database of forwarders, monitored the transportation services market.

- calculated the best international shipping route; - interacted with goods suppliers; - checked shipping documents (BL, Packing Lists, Invoices, CMR, TIR); - consolidated lots of goods at warehouses (Hamburg, Riga, Hamina); - searched for and negotiated with potential forwarders and company clients; - insured cargoes, interacted with surveyors, prepared documentation and dealt with insurance companies regarding the compensation for damages; - prepared internal financial reports.

Psychology, Clinical Psychology, Diploma with Excellence, diploma project on children with early autism and early sсhizophrenia